Refund & Return Policy

1. 30-Day Return Window

Request a return within 30 days of delivery. Items must be:

• Unused and in original packaging with accessories.
• Unopened for paints, mediums, and other consumables (unless defective).
• Returned with your ZENDORA order number.

2. Non-Returnable Items

• Opened or used consumables (unless defective on arrival).
• Final-sale or marked non-returnable items.
• Items damaged by misuse after delivery.
• Packages sent without an RMA from our team.

3. How to Return

1. Email admin@zendorallc.com or use Contact with your order number and reason.
2. We reply within 1 business day with an RMA and instructions.
3. Pack securely, mark the RMA on the box, and ship with tracking.

4. Refunds

• Approved refunds go to the original payment method within 5–7 business days after inspection.
• Outbound shipping is refunded only for our error or a verified defect.
• Return shipping is paid by the customer unless we provide a prepaid label for a defect or our mistake.

5. Damaged or Wrong Items

Contact us within 7 days of delivery with photos of the item and packaging. We will replace or refund at no extra shipping cost to you.

6. Contact