Frequently Asked
Questions

Most domestic orders arrive within the window shown at checkout (typically a few business days after shipment). International transit depends on destination and customs. See our shipping information for rates and notes.

We pack tubes, jars, and brushes to limit shifting in transit. Canvases and panels ship with edge protection when needed. If something arrives damaged, contact us with photos within 7 days of delivery.

Most orders leave within one business day. Tracking details are emailed when the package ships.

We focus on art & craft supplies from brands artists know — including Liquitex, Golden, Gamblin, Daniel Smith, Princeton, Fredrix, Ampersand, Strathmore, Prismacolor, Blick Studio, Crayola, and others listed on each product page.

Product pages list exact dimensions and pack counts. Our size guides explain canvas, brush, and paper sizing in more detail.

Most unused items in original packaging may be returned within 30 days of delivery. See our refund & return policy for full details.

Use our Contact page, live chat when available, or email the address listed on Customer Service. Include your order number for the fastest help.

Contact us as soon as possible after placing the order. Once an order has shipped, it cannot be cancelled, but it may still be eligible for return under our policy.